Net.Cover
Support programs
Allied Telesis Net.Cover®Support programs & comma; are designed to provide full and dedicated coverage for your network. Provide the highest levels of technical support & comma; superior risk mitigation measures and proactive services & comma; to ensure high availability & comma; business continuity and tranquility. Among the services available with our Net.Cover support programs are multi-level telephone technical support & comma; priority queues and advanced product replacement; ensuring maximum uptime and facilitating resolution of vital network hardware and software issues.
Available for periods of one & comma; three and five years & comma; Net.Cover offers support options for customers who wish to improve the features offered by the standard warranty only & comma; to further protect their network and simplify their maintenance budget with a one-time fee.
Net.Cover Premium & comma; Advanced and Elite support programs are available on current Allied Telesis products. For customers seeking continuous protection on end-of-sale products & comma; Net.Cover TAC offers access to software updates and enhancements & comma; along with access to our Technical Support Center (TAC). To check if Net.Cover TAC is available for your product and get a quote & comma; contact your local Allied Telesis representative.
Net.Cover programs offer:
Online services: Allied Telesis offers a web-based online support service & comma; available 24 hours a day & comma; seven days a week. With your custom account & comma; you can generate and track the status of your technical support incidents.
Knowledge base: Net.Cover customers will sign up to the Allied Telesis support portal with immediate access to the knowledge base.
Software updates: Allied Telesis software support provides online access to software updates & comma; updates and bug fixes for all covered products. These updates offer timely features and improvements in response to the constant changes our customers experience in their network environments.
- On to software 24x7
- Software Updates and Improvements
- Version notes and documentation
Hardware Support: Provide hardware troubleshooting and fault diagnosis. Allied Telesis hardware support will cover the cost of repairs in case of hardware failure & comma; avoiding unforeseen expenses. Advanced hardware replacement option ensures minimum network downtime for mission-critical applications. Customers without a valid Net.Cover maintenance plan will receive instructions for basic hardware & comma; troubleshooting while Net.Cover customers will be guided through the fault analysis procedure for quick diagnosis and resolution.
- Hardware Repair and Return
- Next Business Day Shipping for Advanced Hardware Replacement (Advanced and Elite Programs)
- Hardware Failure Diagnostics
Priority Queue: Requests from Net.Cover customers will be prioritized according to the subscribed plan and granted access through live call free local phone numbers.
Phone Support: Subscription to a Net.Cover plan will entitle you to live support from the Allied Telesis & comma; support service that will guide you step by step to identify and resolve network-related issues. Allied Telesis's technical support service is comprised of experienced & comma; engineers in both Allied Telesis products and a wide range of networking technologies. Please check our website for the updated list of phone numbers for your country.
Configuration evaluation: This feature provides an Allied Telesis engineer to evaluate your basic hardware and software configuration files. If additional services are required & comma; Allied Telesis Professional Services organization is available to provide complete engineering services & comma; including design consultation & comma; implementation & comma; remote network documentation and analysis and on site troubleshooting & comma; which are billed separately. For details and prices of Allied Telesis & comma; professional service offers, contact your sales representative.
Direct account support: Elite clients have direct contact with Allied Telesis & comma; account managers and specialists who assist in the selection of the most appropriate solutions and technologies and provide support for rapid problem solving.
