Terms of service

Terms and Conditions of Purchase — ProLink

1. Who sells to you

ProLink is the online store of Vista Wifi S.A. de C.V., selling technology equipment and solutions. Our address is Revolución 41A, Piso 2, Sayulita, Nayarit, C.P. 63734, Mexico. Orders are dispatched from our supplier's distribution centers, depending on availability and destination. Orders are not dispatched from Sayulita. ProLink is your contact for questions, orders, returns and warranty assistance. We operate exclusively online. Our address is administrative and is not a retail store or a location for sales, deliveries, returns or order pickups. All inquiries and arrangements are handled through customer service.

2. Products, prices and orders

Prices are displayed in Mexican pesos and include VAT. Each product page describes its features and availability. The order amount and applicable shipping cost are displayed before payment confirmation. You may purchase as a guest. If you create an account, provide accurate information and keep your access secure. Available payment methods are displayed at checkout. ProLink uses payment providers to process transactions and handles order inquiries through its contact channels.

3. Shipping

We ship within Mexico. Weight-based charges, estimated delivery times by destination and delivery conditions are set out in our Shipping Policy. The applicable cost is displayed before payment confirmation. Contact us before dispatch if you need to correct delivery information.

4. Returns and refunds

You may request a return within 7 calendar days after delivery. If the period of 5 business days from delivery or signing the contract, whichever occurs later, is longer, that longer period applies. For change-of-mind returns, the customer pays return shipping and insurance. Monetary refunds are processed within 7 calendar days after receiving and inspecting the return. Revocation under Article 56 of Mexico's Federal Consumer Protection Law carries no penalty. The procedure and applicable rights are described in our Returns and Refunds Policy.

5. Defective products and warranties

Products include the manufacturer's warranty. If you receive a defective or incorrect item or need warranty assistance, contact ProLink so we can help arrange the appropriate solution. The return window does not limit your rights regarding defects, noncompliance or warranties. Product brands belong to their respective owners; selling these products does not in itself imply any special certification or affiliation of ProLink.

6. Privacy and use of the site

Our handling of personal information is described in the Privacy Policy. Use the site and its content lawfully and respect the intellectual property rights of their owners.

7. Customer service and rights

Email: info@prolink.mx. Phone: +52 322 380 3032. Hours: Monday–Friday, 9 a.m.–6 p.m., Central Mexico Time. Contact ProLink about any order issue. These terms do not limit consumer rights under applicable Mexican law, including the Federal Consumer Protection Law.

8. Updates

Updates will be posted on this page. They will not retroactively change the conditions of confirmed orders or reduce consumer rights.