Refund Policy

Returns and Refunds Policy

ProLink is operated by Vista Wifi S.A. de C.V. Orders are dispatched from our supplier’s distribution centers, depending on availability and destination. Orders are not dispatched from our administrative address in Sayulita.

Return Request Period

You may request a return and revoke your purchase within 7 calendar days after receiving your product.

If the period of 5 business days calculated from the delivery of the product or the signing of the contract, whichever occurs later, provides a longer period, that longer period will apply in accordance with Article 56 of Mexico's Federal Consumer Protection Law.

How to Request a Return

Email us at info@prolink.mx with your order number, the products you wish to return, and a description of any issue.

We will respond within 2 business days with return instructions and the applicable return shipping address.

Please keep a copy of your return request and shipping tracking information.

Return products with their original accessories and packaging, when available. Product inspection does not limit your rights under applicable law.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping and insurance costs.

For defective products, incorrect items, or warranty claims, please contact us so we can arrange an appropriate solution in accordance with the applicable warranty and consumer protection laws.

Refunds

We process monetary refunds within 7 calendar days after receiving and inspecting the returned product.

Refunds are not replaced with mandatory store credit for future purchases.

For purchase revocations under Article 56 of Mexico's Federal Consumer Protection Law, the purchase price will be refunded without penalty.

Defective Products and Warranties

Products include the manufacturer's warranty.

If you receive a defective or incorrect product, or need warranty assistance, please contact ProLink so we can help arrange the appropriate solution.

The standard return request period does not limit your legal rights regarding product defects, contractual noncompliance, or warranties.

Online-Only Business

ProLink.mx is an exclusively online store.

Our business address listed below is not a retail storefront, showroom, or location for customer pickups, order deliveries, or returns.

For returns, warranties, and complaints, please first contact info@prolink.mx to receive instructions and, when applicable, the authorized address for returning your product.

Contact Information

ProLink / Vista Wifi S.A. de C.V.

Revolución 41A, Piso 2
Sayulita, Nayarit, C.P. 63734, Mexico

Email: info@prolink.mx
Phone: +52 322 380 3032
Business hours: Monday–Friday, 9:00 AM–6:00 PM, Central Mexico Time.